Terms of service

Welcome to Kumoya. By purchasing from or using this website and social platforms, you agree to the following terms:

1. Who We Are

Kumoya is a small, independently owned brand operating from South Africa. We are not a registered company but operate in good faith to provide quality products and service.

2. Orders & Payments

All orders are subject to availability and confirmation. Payments must be made in full before your order is confirmed. We reserve the right to refuse any order.

3. Shipping & Delivery

We deliver via trusted local couriers. Delivery times are estimates only and may vary. Kumoya is not responsible for delays beyond our control.

4. Returns & Refunds

We accept returns within 7 days of delivery if the item is unused and in original condition. Custom or sale items are non-refundable.

5. Product Info & Pricing

We do our best to display product details and colours accurately. Prices may change at any time without notice. Errors in pricing or availability may be corrected and orders adjusted or cancelled as needed.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please note that slight variations in colour may occur due to different shades of material used, depending on availability.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

6. Use of Content

All images, text and designs on our website and social pages belong to Kumoya. Please do not copy or use our content without written permission.

7. Limitation of Liability

We take great care in the creation, packaging, and delivery of our products. However, due to the nature of handcrafted and limited-run textile production, slight variations in color, texture, or stitching may occur and shall not be considered defects. These variations are part of the natural character and uniqueness of our products.

To the fullest extent permitted by law, we shall not be held liable for any direct, indirect, incidental, or consequential damages that may result from the use or misuse of our products, including but not limited to damage caused by improper care, washing, or handling of the items.

Customers are responsible for following the care instructions provided with each product. Failure to do so may result in damage for which we cannot accept responsibility.

While we strive to ensure timely delivery, we are not liable for any delays or losses caused by courier services, customs, or other circumstances beyond our control.

Customers are responsible for following the care instructions provided with each product. Failure to do so may result in damage for which we cannot accept responsibility.

While we strive to ensure timely delivery, we are not liable for any delays or losses caused by courier services, customs, or other circumstances beyond our control.

All our designs are original and created by us. While inspiration may be drawn from various sources, the final designs remain our intellectual property. Any unauthorised use, reproduction, or imitation—whether in part or in full—is strictly prohibited.

8. Privacy

We respect your privacy. Your information is only used to process orders and will not be shared without consent.

9. Changes to Terms

We may update these Terms from time to time. Continued use of our website or services means you accept the updated Terms.